Welcome to Your Interests.
You can choose interests in the categories below. Also, within our site, when you click a we will add an Interest.
All interests you select during this session can be submitted together on our contact form. This is a way of letting us know that these are topics you’d like to discuss with us.
was were added to Your Interests Panel.
Within our site, when you click a that item is added as an Interest.
You can open "Your Interests Panel" with below. Also, from the gray panel on the right (“Your Interests Panel”) you can select interests from drop-down lists, among several categories.
All interests you select can be submitted together on our contact form. This lets us know these are topics you’d like to discuss with us.
ACD Direct provides contact center solutions for various industries including nonprofit corporations such as PBS and NPR. Each station provides detailed information about their campaign in a unique format that required significant work to input into ACD’s proprietary call center software. ACD had, over the years, developed multiple FileMaker solutions for each client to handle data. However, each solution was unique which resulted in an unwieldy collection of databases requiring extra overhead to develop, use and maintain. A primary goal was to "put more power in the hands of the end user" by allowing them to input data and identify errors directly.
Beezwax created a single FileMaker solution to handle the task of data integration. Custom data calculations handle each unique data format. The solution provides data normalization, error checking and auditing functionality as well as extensibility for future data integration needs. The solution leverages WebDirect technology to provide a new web-based client portal that’s easy to use. Beezwax also created specifications for an API to facilitate the transfer of data into ACD’s proprietary call center system.
Data integration is now handled by one system. Customers can access it directly, which reduces ACD’s overhead and streamlines the experience for their customers. This saves time, effort and has increased responsiveness. The scalable, extensible system increases the flexibility required to handle future needs like additional data formats and further automation.